shipping and returns
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
product care
How do I clean my Snoza Sleep Mask?
Gently hand wash with mild soap and cold water. Lay flat to air dry. Do not bleach, wring, or tumble dry to preserve the memory foam and fabric.
Can I wash the earplugs?
Our earplugs are reusable. Rinse gently with warm water and mild soap. Let them air dry completely before storing them in the travel case. Avoid high heat or harsh chemicals.
How do I store my Snoza products?
Store your sleep mask and earplugs in a clean, dry place — preferably in the travel pouch provided. Keep them out of direct sunlight to maintain their shape and softness.
Are the materials safe for sensitive skin?
Yes. All our sleep tools are made from hypoallergenic and skin-friendly materials. If you experience any irritation, discontinue use and contact us.
Need assistance?
Our team is ready to support you with any questions, from product guidance to post-purchase help. We're here to make sure your experience with Snoza Sleep is seamless and soothing.